FREE DELIVERY OVER R450 SECURE PAYMENT OPTIONS AVAILABLE FAST & RELIABLE SHIPPING ACROSS SOUTH AFRICA LIMITED TIME OFFER

FAQS

How much does shipping cost ?

We offer the following shipping options:

  • Aramex Courier – R100 (Delivery within 3-5 business days after booking)
  • PEP Paxi – R60 (Delivery within 5-7 business days to your selected PEP store)

How long does shipping take? 

Aramex Courier – Delivery takes 3-5 business days after your package is booked.

PEP Paxi – Delivery takes 5-7 business days to your selected PEP store.

Please note, booking usually happens within 12-30 hours after the order is placed. Tracking details will be sent once the package is dispatched.

Do you accept returns or refunds? 

We want you to love your purchase! If you need to return an item, we’re happy to assist—just be sure to check our return policy for details before making a request.

Do you offer discounts or promotions? 

Yes! We run weekly deals and flash sales on selected products. On Our WhatsApp Channel

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What payment methods do you support?

We currently accept secure payments through PayFast, allowing you to pay using:

(Visa, Mastercard, American Express, Diners Club)

All transactions are encrypted and secure, ensuring a safe checkout every time. If you have any payment concerns, feel free to contact us before placing your order!

Do you restock sold-out items?

For products that are sold out, we offer a pre-order option. Once you place a pre-order, the product will be delivered within approximately 3 weeks, and it will arrive within that timeframe. If you're interested in any sold-out items, you can either contact us for more information or add the item to your wishlist to get notified when it arrives—unless it's a pre-order-specific product.

Who Are We?

Cart2Couch began as more than just a business idea—it started from the heart. As a small family-run venture, we saw how much joy the right item could bring into someone’s home, whether it was a thoughtful gift or a simple product that made life easier. We wanted to recreate that feeling for others—making everyday shopping feel personal, warm, and stress-free.

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