FAQ's
How long does shipping take?
We offer two shipping options:
Aramex Courier – R100
- Delivery takes 3-5 business days after your package is booked.
- Orders are usually booked within 12-24 hours, unless stated otherwise.
PEP Paxi – R60
- Delivery takes 5-7 business days to your selected PEP store.
- You will receive a Paxi tracking number once your order is dispatched.
Nationwide Delivery: We ship across South Africa, and you can choose the best option at checkout.
Do you accept returns or refunds?
Yes, we accept returns and refunds under certain conditions. Please read our policy carefully before requesting a return.
What payment methods do you support?
We currently accept secure payments through PayFast, allowing you to pay using:
- Instant EFT (fast, no manual proof needed)
- Credit & Debit Cards (Visa & Mastercard)
All transactions are encrypted and secure, ensuring safe checkout every time. If you have any payment concerns, feel free to contact us before placing your order!
Do you offer discounts or promotions?
Yes! We run weekly deals and flash sales on selected products. Plus, if it's your first purchase over R100, you’ll get exclusive access to our VIP WhatsApp group!
How to be a VIP Member:
1) Place your first order over R100.
2) After checkout, we’ll contact you with a private invite link.
3) Join the group to receive exclusive discount codes, early-bird deals, and first access to new arrivals!
